Client No-Shows and On-Site Cancellations

When canceling, rescheduling, or unscheduling, you can add notes and request a cancellation fee. All onsite cancellations must be reported the same day with proof to qualify for late fees.

📸 Take a photo of the exterior as proof before you leave the location and update the project immediately 📸

Business not open when you arrive? We recommend that you call your on-site contact or the client to let them know you are on location. Their contact info can be found in your SmartShoot project as well as in your confirmation email. If you don’t get a response, please wait 20 minutes before leaving and update the project immediately.

Update Project ➞ Change appointment ➞ Do you have a new appointment? ➞ ⦿ No

Business is not ready/prepared when you arrive? Attempt to reschedule the appointment with the client and update the project immediately.

Update Project ➞ Change appointment ➞ Do you have a new appointment? ➞⦿ Yes / ⦿ No

Client doesn’t want/already has photos? 

Update Project ➞ Client wants to cancel entire project