Account Flagging

SmartShoot will flag accounts for projects that may be late, have client issues or have questions around production. When an account is flagged, you will not be assigned new jobs, nor will you have access to claim.

Should SmartShoot flag your account, be sure to respond quickly and accurately to the request for information either via email or through the SmartShoot platform. 

You can prevent an account flag by avoiding these common issues:

Missed Shoots

It’s vital that you make the shoot appointments that you agreed to take on and have been assigned or that you have scheduled. Missing a shoot creates a negative client experience and should be avoided where possible. Note that we do understand that life happens and there can be very valid reasons for missing a shoot - if you are having an emergency day of shoot, as early as possible, contact SmartShoot and the client to let us know you cannot make it. From there we’ll attempt to cover the shoot or reschedule on your behalf. 

SmartBook Calendar Not Up To Date / Excessive Rescheduling 

SmartShoot uses your SmartBook calendar to automatically assign you to shoots that are within your set radius. It’s imperative that you have your calendar synced with accurate times of when you are accepting assignments so that we’re not assigning you to shoot at times that you are not available and would have to reschedule. We may flag your account if we find that you are rescheduling too many of the shoots you assigned based on your calendar.

Repeatedly asking to be removed with less that 48 hours to shoot

Clients spend a lot of time preparing for a shoot and it can be an incredibly frustrating experience to have a shoot rescheduled with little notice. We understand that things can come up short notice so we ask you to contact the client and/or SmartShoot if there’s something that prevents you from making the original shoot date and time. However it’s important that, when possible, you give both the client and SmartShoot adequate lead time (~48 hours) to make alternative arrangements.

Late Upload after the shoot / Slow response to an edit request

Upload the assets before each project's deadline!  Many shoots ask for the assets to be delivered midnight the day of the shoot, and others give you more time to organize and deliver the assets. Uploading before the assets are due will prevent our system from registering a late deliverable.

That also applies to when a revision is requested to an asset - if the SmartShoot or the client requests a change or asks a question in the revisions process, kindly make the change or respond to the question as soon as you can. Most issues are related to 

Use of Recycled Images

Recycling images – even if well-intentioned – creates serious issues with copyright, consistency, and client trust. Every shoot must produce unique, original images captured specifically for that project. You can read more about what qualifies as Recycled Images and our policy here. 

Customer Service Concerns

We have policies for working with SmartShoot like our Pro Gold Standards as well as our respective partner style guide that should align both pro and client expectations on services rendered for each project. Accounts may be flagged if there’s ever a dispute between the Client, Partner or SmartShoot until the issue has been investigated and resolved.